Patient Services Specialist - Front Desk & Care Coordination

SunState Medical Specialists; Englewood (FL); Presencial; USD 36.000 - 55.000; Jornada completa

Descripción de la vacante

SunState Medical Specialists in Florida is seeking a Patient Services Specialist to provide administrative and general support to staff, patients and Physicians, ensuring a high quality, professional and efficient administration service. This role is a crucial link between our patient’s and clinical teams.

You will manage scheduling, admissions and patient records, respond to billing inquiries, and assist physicians and internal teams.

Formación

• High School Diploma or equivalent.
• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work
• Travel as required to other centers

Responsabilidades

• Provide high level patient service and anticipate needs.
• Maintain patient service expectations and respond to feedback.
• Direct flow of patients and direct as appropriate.
• Answer and attend to all telephone calls promptly.
• Respond to queries per privacy policy.
• Have breadth of service knowledge to respond to patient queries.
• Support Physicians and other internal customers as required.
• Assist with patient questions regarding billing and insurance payments.
• Maintain and improve the patients waiting room.
• Keep patient and employee spaces clean and stocked.
• Direct vendors and visitors and ensure sign-in compliance.
• Maintain integrity of patient records.
• Schedule Physician appointments and coordinate availability.
• Support clinic visits by ensuring completeness of patient records.
• Admit and discharge patients around visits.
• Register new patients timely and ensure accuracy of personal and billing details.
• Ensure documentation for consultations is registered.
• Create referring doctor records as required.
• Follow up on referrals.
• Document management.

Conocimientos

Customer service

Organization

Communication

Teamwork

Microsoft Office

Billing knowledge

Educación

High School Diploma or equivalent

Herramientas

Clinical administration systems

Descripción del empleo

SunState Medical Specialists in Florida is seeking a Patient Services Specialist to provide administrative and general support to staff, patients and Physicians, ensuring a high quality, professional and efficient administration service. This role is a crucial link between our patient’s and clinical teams.

You will manage scheduling, admissions and patient records, respond to billing inquiries, and assist physicians and internal teams.