Patient Experience Coordinator - Medical Office

Blanchard Valley Health System; Findlay (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Blanchard Valley Health System in Findlay, OH, is seeking a patient-facing administrative professional to support the medical practice. You will schedule appointments, handle registrations, manage referrals and benefits, and help maintain a welcoming office environment.

This role requires a high school diploma, strong communication skills, privacy compliance, and familiarity with Electronic Medical Records (EMR).

Qualifications

• High school diploma or GED required.
• Positive service-oriented interpersonal and communication skills.
• Must adhere to privacy policies and procedures.
• Ability to work across BVMP locations as needed.

Responsibilities

• Schedule and manage patient appointments using EMR.
• Complete the registration process accurately.
• Document management, referrals, prior authorizations and benefits verification.
• Responsible for payment collection.
• Open and set up the office for the day; stock supplies.
• Maintain a clean patient waiting area.
• Enhance patient experience and uphold BVHS values.
• Willing to participate in process improvement.
• Perform other duties as assigned.

Skills

Interpersonal skills

Tech proficiency

Privacy compliance

Age-specific care knowledge

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Blanchard Valley Health System in Findlay, OH, is seeking a patient-facing administrative professional to support the medical practice. You will schedule appointments, handle registrations, manage referrals and benefits, and help maintain a welcoming office environment.

This role requires a high school diploma, strong communication skills, privacy compliance, and familiarity with Electronic Medical Records (EMR).