Patient Experience Coordinator - Medical Office

Blanchard-Valley-Health-System; Findlay (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Blanchard Valley Health System is seeking an administrative assistant for the medical practice in Findlay. You will manage patient appointments, registrations, and front desk workflow using EMR systems to keep daily operations smooth.

The role focuses on patient experience, accurate documentation, insurance verification, payments, and collaboration with clinical staff to support delivering compassionate care.

Qualifications

• High school diploma or GED required.
• Proficient with technology and office equipment.
• May work at multiple BVMP practices as needed.
• Positive service-oriented interpersonal and communication skills.
• Adherence to privacy policies and procedures.

Responsibilities

• Schedule and manage patient appointments using EMR.
• Accurately complete the registration process.
• Document management, referrals, prior authorizations and benefit validation.
• Responsible for payment collection.
• Open and set up the office for the day; stock supplies.
• Maintain waiting area cleanliness.
• Enhance patient experience and uphold mission/values.
• Participate in process improvement.
• Other duties as assigned.

Skills

Interpersonal skills

Communication skills

Privacy policy compliance

Education

High school diploma or GED

Tools

EMR systems

Job description

Blanchard Valley Health System is seeking an administrative assistant for the medical practice in Findlay. You will manage patient appointments, registrations, and front desk workflow using EMR systems to keep daily operations smooth.

The role focuses on patient experience, accurate documentation, insurance verification, payments, and collaboration with clinical staff to support delivering compassionate care.