Patient Experience Coordinator – Medical Front Desk

Beth Israel Lahey Health; Winchester (VA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health's Primary Care team seeks a frontline administrative professional in Winchester, VA. You will greet patients, handle phone calls, schedule appointments, register patients, collect co-pays and assist billing, contributing to a positive patient experience.

Education required: High School Diploma or GED. At least 1 year in a high-volume customer service role. Strong communication, PC skills, and multitasking are essential.

Qualifications

• Strong customer service skills with a focus on patients and staff.
• Solid PC skills and ability to navigate systems.
• Effective written and verbal communication; multitasking ability.

Responsibilities

• Handle phone interactions and patient scheduling.
• Register patients and collect co-pays.
• Assist with billing and appointment confirmations.
• Contribute to a positive patient experience throughout interactions.

Skills

Customer service

PC skills

Written communication

Verbal communication

multitask

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health's Primary Care team seeks a frontline administrative professional in Winchester, VA. You will greet patients, handle phone calls, schedule appointments, register patients, collect co-pays and assist billing, contributing to a positive patient experience.

Education required: High School Diploma or GED. At least 1 year in a high-volume customer service role. Strong communication, PC skills, and multitasking are essential.