Healthcare Front Desk Coordinator – Patient Experience

Beth Israel Lahey Health; Lexington (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a frontline clerical/registration role in Lexington, MA. You will greet patients, handle phone calls, register patients, schedule appointments, collect co-pays, and assist with billing to ensure a smooth patient experience.

The position emphasizes accurate data entry, strong communication, and the ability to multitask in a busy primary care setting. Prior customer service experience is preferred.

Qualifications

• High School Degree or GED required.
• Minimum 1 year of experience in a high-volume customer service role.
• Strong customer service, PC skills, and communication abilities; multitasking capability.

Responsibilities

• Handle phone interactions and patient scheduling.
• Register patients and collect co-pays; billing tasks.
• Confirm appointments and ensure accurate scheduling.

Skills

Customer service

Computer skills

Written communication

Verbal communication

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health is seeking a frontline clerical/registration role in Lexington, MA. You will greet patients, handle phone calls, register patients, schedule appointments, collect co-pays, and assist with billing to ensure a smooth patient experience.

The position emphasizes accurate data entry, strong communication, and the ability to multitask in a busy primary care setting. Prior customer service experience is preferred.