Patient Experience Concierge & Medical Scheduling Pro

Beth Israel Lahey Health; Medford (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a frontline clerical representative for its Primary Care offices. You will be the first impression, handling phone calls, registrations, scheduling, and patient communications to ensure accurate and timely care.

The role emphasizes strong customer service, solid PC skills, and clear written and verbal communication while multitasking in a fast-paced environment. A High School Diploma or GED and at least 1 year of relevant experience are required.

Qualifications

• Education - High School Degree or GED.
• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
• Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Responsibilities

• Handle phone interactions and patient inquiries.
• Perform registration, scheduling, and appointment coordination.
• Assist with co-pay collection and billing tasks.
• Make appointment confirmation calls and ensure patient care is timely.

Skills

Customer service

PC skills

Communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health is seeking a frontline clerical representative for its Primary Care offices. You will be the first impression, handling phone calls, registrations, scheduling, and patient communications to ensure accurate and timely care.

The role emphasizes strong customer service, solid PC skills, and clear written and verbal communication while multitasking in a fast-paced environment. A High School Diploma or GED and at least 1 year of relevant experience are required.