Patient Concierge & Front Desk — Caring & Efficient Scheduler

United Urology Group; Salisbury (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

United Urology Group is seeking a Front Desk Receptionist to provide superb customer service to patients and staff and support for the office with minimal supervision.

You will schedule appointments, collect co-pays, enter demographics into the EHR, and travel to other sites as needed in a reasonable geographic region. A high school diploma and medical office experience are preferred. Competitive $18.00-$20.00/hour pay and benefits offered.

Qualifications

• High School Diploma or GED required.
• Two years of front office experience, preferably in a medical setting.
• 1-2 years of customer service experience.

Responsibilities

• Create a positive and professional first impression of the practice and to show the patients a we care attitude.
• Schedule appointments and assist with scheduling any additional testing directed by the physician.
• Ensure all required patient paperwork is compiled for that day's appointments.
• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
• Review for completeness and accuracy and then enter required patient demographics and clinical information into Practice Management and EHR.
• Scan the patient's driver’s license and insurance card(s) front and back into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day's appointment within Practice Management.
• Reconcile payment batches at the end of every day and turn them in to the Site Manager.
• Schedule follow-up procedures and coordinate any local ASC cases.
• Assist patients with the completion of the Phreesia registration system.
• As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.

Skills

Excellent customer service

Attention to detail

Medical terminology

Strong communication

Proficient software

Fast-paced environment

Questioning patients

Caring attitude

HIPAA compliance

Multitasking

40 WPM typing

Education

High School Diploma or GED

Tools

Office software

Job description

United Urology Group is seeking a Front Desk Receptionist to provide superb customer service to patients and staff and support for the office with minimal supervision.

You will schedule appointments, collect co-pays, enter demographics into the EHR, and travel to other sites as needed in a reasonable geographic region. A high school diploma and medical office experience are preferred. Competitive $18.00-$20.00/hour pay and benefits offered.