Clinical Patient Support Representative

Chesapeake Urology; Germantown (MD); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Chesapeake Urology is seeking a Clinical Patient Support Representative to join our team. The role blends medical assisting and front desk duties to support clinicians and administrative staff in our clinical offices.

You will manage patient flow, verify coverage, collect payments, and enter data into our Practice Management and EHR systems, ensuring accurate records and a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Minimum of five (5) years front office and clinical experience, preferably in Urology.
• Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.

Responsabilités

• Assist healthcare providers with patient examinations and procedures.
• Prepare examination rooms, ensuring they are clean and well-organized.
• Record patient medical history and vital signs accurately.
• Administer medications and injections as directed by healthcare providers.
• Perform basic laboratory tests and collect specimens for analysis.
• Maintain infection control standards and ensure proper sterilization of equipment.
• Greet patients and visitors professionally and manage front desk interactions.
• Schedule appointments and assist with testing and referrals as directed by physicians.
• Verify insurance coverage and assist patients with billing questions.

Connaissances

Front office experience

Clinical support

Medical terminology

Formation

High School Diploma or GED

Outils

Practice Management software

EHR systems

Ntierprise

Phreesia

Description du poste

Why Join Us?

At Chesapeake Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you’re just starting your career or looking to take the next step professionally, you’ll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve.

We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends. Employees also enjoy an outstanding benefits package, including health, dental, and vision insurance, tuition reimbursement, employee assistance programs, corporate discounts, paid time off, and much more. At Chesapeake Urology, you’ll find more than a job, you’ll find a rewarding career with purpose.

Job Description:

The Clinical Patient Support Representative plays a vital role by combining the responsibilities of a Medical Assistant and Front Desk Receptionist. You will work collaboratively with clinical staff and administrative personnel to ensure the efficient and seamless operation of our clinical offices.

Responsibilities:

Medical Assistant | Clinical Support

• Assist healthcare providers with patient examinations and procedures.
• Prepares examination rooms, ensuring they are clean and well-organized.
• Record patient medical history and vital signs accurately.
• Administer medications and injections as directed by healthcare providers.
• Perform basic laboratory tests and collect specimens for analysis.
• Maintain infection control standards and ensure proper sterilization of equipment.

Front Desk Reception | Administrative

• Greet patients and visitors in a warm and friendly manner, providing a positive and professional first impression of the clinic.
• Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
• Answer incoming calls, address inquiries, and direct calls appropriately.
• Verify insurance coverage and assist patients with billing questions.
• Collect payments at time of check-in.
• Review patient demographics, ensuring all data has been recorded, verifying accuracy, and entering the information into Practice Management and EHR.
• Obtain and scan patients’ driver’s licenses and insurance card(s) into Ntierprise.
• Ensure all required referrals have been obtained, scanned into the EMR, and linked appropriately.
• Assist patients with registering in Phreesia.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications:

• Minimum High School Diploma or GED required.
• Minimum of five (5) years front office and clinical experience, preferably in Urology.
• Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.

Key Competencies:

• Current knowledge of acceptable and appropriate clinical practice, quality assurance, and patient management and care.
• Demonstrated ability to work independently and as an effective healthcare team member.
• Proven organizational skills and ability to prioritize effectively.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Proficient computer software and database skills.
• Strong attention to detail.
• Ability to multi-task, effectively problem-solve and work in a fast-paced environment.
• Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.
• Proficient knowledge of medical terminology.
• Comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.