Patient Care Front Desk Specialist

United Urology Group; Glendale (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Health insurance

Dental insurance

Vision insurance

Corporate discounts

Job summary

United Urology Group is seeking a Front Desk Receptionist to deliver superb patient service and support for the office with minimal supervision. You will handle scheduling, patient paperwork, and daily financial transactions in a fast-paced urology practice.

The role requires excellent customer service, attention to detail, and familiarity with medical terminology and HIPAA compliance. Travel to other sites within the region is expected.

Qualifications

• Minimum High School Diploma or GED.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1 - 2 years of customer service.

Responsibilities

• Create a positive, professional first impression of the practice and show a 'we care' attitude.
• Schedule appointments and assist with scheduling any additional testing directed by the physician.
• Ensure all required patient paperwork is compiled for that day’s appointments.
• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
• Review for completeness and accuracy and then enter required patient demographics and clinical information into Practice Management and EHR.
• Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment.
• Reconcile payment batches at the end of every day and turn them in to the Site Manager.
• Schedule follow-up procedures and coordinate any local ASC cases.
• Assist patients with the completion of the Phreesia registration system.
• Travel to other sites within a reasonable geographic region.

Skills

Front desk experience

Customer service

Medical terminology

HIPAA compliance

Typing 40 WPM

Verbal and written communication

Education

High School Diploma or GED

2 years front office experience

Tools

Practice Management

EHR

Microsoft Office

Job description

United Urology Group is seeking a Front Desk Receptionist to deliver superb patient service and support for the office with minimal supervision. You will handle scheduling, patient paperwork, and daily financial transactions in a fast-paced urology practice.

The role requires excellent customer service, attention to detail, and familiarity with medical terminology and HIPAA compliance. Travel to other sites within the region is expected.