Front Desk & Patient Experience Specialist

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; New York (NY); Presencial; USD 29.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

AD&D

Short-term disability

Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Descripción de la vacante

LifeStance Health is seeking a Medical Office Receptionist to manage front desk operations at our New York location, delivering friendly, professional service to in-person and telehealth patients.

Responsibilities include patient check-in/out, eligibility verification, scheduling, collecting co-pays, coordinating with clinicians, and supporting telehealth access; strong communication and HIPAA compliance are essential.

Formación

• High School diploma or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Strong written and verbal communication skills and HIPAA awareness.

Responsabilidades

• Greet and check in/out patients courteously and manage front desk activities.
• Verify insurance eligibility, collect co-pays, and handle billing questions.
• Coordinate with clinicians, support telehealth access, and triage patient needs.
• Maintain a clean, organized reception area and support office operations.

Conocimientos

Multitasking

Communication

MS Office

EMR systems

Educación

Associate degree

Bachelor's degree

Descripción del empleo

LifeStance Health is seeking a Medical Office Receptionist to manage front desk operations at our New York location, delivering friendly, professional service to in-person and telehealth patients.

Responsibilities include patient check-in/out, eligibility verification, scheduling, collecting co-pays, coordinating with clinicians, and supporting telehealth access; strong communication and HIPAA compliance are essential.