Front Desk Coordinator — Patient Care & Admin

LifeStance Health Inc.; Concord (NH); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401k

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front-office activities at our Concord, NH location. You will greet patients, handle scheduling, billing inquiries, and help with telehealth access while ensuring HIPAA compliance and a positive patient experience.

The role requires strong communication, multitasking abilities, and experience with EMR systems and Microsoft Office. Full-time position with comprehensive benefits is offered.

Qualifications

• Strong customer service orientation and ability to manage in-person and remote interactions.
• Excellent written and verbal communication; professional phone manners.
• Proficient with Microsoft Office and EMR platforms.
• Knowledge of HIPAA privacy and security rules.
• Ability to multitask and work well in a team environment.

Responsibilities

• Greet and check in/out patients; provide courteous front-desk support.
• Schedule management and patient data/documentation accuracy.
• Handle patient inquiries via phone, email, and portal; assist with payments and billing questions.
• Coordinate with clinicians and staff to maintain smooth daily operations.
• Assist patients with telehealth access and troubleshoot portal issues; triage urgent requests.

Skills

Customer service

Multitasking

Communication skills

HIPAA

EMR software

Education

High School or equivalent

Associates/Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front-office activities at our Concord, NH location. You will greet patients, handle scheduling, billing inquiries, and help with telehealth access while ensuring HIPAA compliance and a positive patient experience.

The role requires strong communication, multitasking abilities, and experience with EMR systems and Microsoft Office. Full-time position with comprehensive benefits is offered.