Patient Services Coordinator II – Clinic Operations

Baptist; Germantown (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Baptist Germantown Internal Medicine clinic seeks a Customer Service Coordinator II to be the first point of contact for patients and visitors. The role coordinates office activities and supports a smooth clinic experience for patients and staff.

The position may involve financial counseling, insurance verification, co-pay collection, appointment reminders, and liaison with insurance carriers while upholding professional communication and confidentiality.

Qualifications

• Collegiate or medical trade completion; Associates Degree.
• One year of experience in a physician practice or clinic.
• Current knowledge of medical terminology and insurance verification.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Handles daily cash balancing and internal control close-out procedures.
• Schedules appointments and collects demographic/insurance data.
• Gives excellent customer service and maintains professional communication.
• Maintains knowledge of clinic policies and confidentiality.

Skills

Customer relations

Windows applications

Medical terminology

Education

Associates Degree

Tools

Windows applications

Job description

Baptist Germantown Internal Medicine clinic seeks a Customer Service Coordinator II to be the first point of contact for patients and visitors. The role coordinates office activities and supports a smooth clinic experience for patients and staff.

The position may involve financial counseling, insurance verification, co-pay collection, appointment reminders, and liaison with insurance carriers while upholding professional communication and confidentiality.