Patient Services & Scheduling Coordinator

Baptist; Huntingdon (TN); On-site; USD 38,000 - 47,000; Full time

Job summary

Baptist coordinates patient services as the first point of contact, handling administrative tasks, appointment scheduling, insurance verification, and patient financial counseling to support a smooth clinic experience for patients and staff.

This role requires one year of clinic experience, familiarity with medical terminology, exceptional customer relations, and basic Windows skills to operate the practice management system.

Qualifications

• One year of experience in a physician practice or clinic.
• Associates Degree or college/medical trade completion.
• Current knowledge of medical terminology.
• Excellent customer relations and Windows skills.

Responsibilities

• Verifies insurance and communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductibles, and workman\'s compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Complies with all organizational policies regarding ethical business practices.

Skills

Customer service

Communication

Medical terminology

Education

Associates Degree

Tools

Windows applications

Job description

Baptist coordinates patient services as the first point of contact, handling administrative tasks, appointment scheduling, insurance verification, and patient financial counseling to support a smooth clinic experience for patients and staff.

This role requires one year of clinic experience, familiarity with medical terminology, exceptional customer relations, and basic Windows skills to operate the practice management system.