Patient Experience Coordinator - Healthcare Front Desk

Ivy Rehab Network; Cromwell (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Parental leave

Disability insurance

EAP

Discount program

Complimentary therapy

401(k) with company match

PTO & holidays

CEU reimbursement

Job summary

Ivy Rehab Network in Cromwell, CT is seeking a Patient Coordinator to be the first point of contact for patients, ensuring a welcoming, organized clinic experience. You will handle patient registration, scheduling, and front office tasks to ensure seamless coordination with the clinical team.

The role involves maintaining patient records, managing appointments, and delivering excellent customer service to patients and families, contributing to smooth clinic operations and patient satisfaction.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Serve as the first point of contact for patients and families, providing welcoming and organized front-desk support.
• Handle patient registration and scheduling to keep clinic workflows efficient.
• Maintain accurate patient records and coordinate appointments with the clinical team.
• Deliver excellent customer service and contribute to a seamless patient experience.

Skills

Administrative experience

Customer service

Time management

Multi-tasking

Communication

Detail oriented

Eagerness to learn

Tools

Microsoft Office

Job description

Ivy Rehab Network in Cromwell, CT is seeking a Patient Coordinator to be the first point of contact for patients, ensuring a welcoming, organized clinic experience. You will handle patient registration, scheduling, and front office tasks to ensure seamless coordination with the clinical team.

The role involves maintaining patient records, managing appointments, and delivering excellent customer service to patients and families, contributing to smooth clinic operations and patient satisfaction.