Patient Experience Coordinator

Ivy Health; Waldwick (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Parental leave

Disability insurance

EAP

Discount program

Therapy services

401(k) matching

PTO 20 days

Holidays

CEU reimbursement

Job summary

Ivy Health in Waldwick, NJ is seeking a Patient Coordinator to be the first contact for patients, delivering a welcoming and organized clinic experience. You will assist with patient registration, scheduling, and front office tasks to keep the clinical team coordinated.

This role emphasizes accurate records, appointment management, and outstanding customer service to patients and families, supporting smooth workflows across therapies and ABA services.

Qualifications

• Minimum 2+ years of administrative experience in a healthcare setting.
• Proficient in MS Office (Excel, Word, Outlook).
• Strong organization and customer-service orientation.

Responsibilities

• Handle patient registration and scheduling tasks.
• Maintain accurate patient records and appointment management.
• Provide excellent customer service to patients and families.
• Support front office operations and coordinate with clinical team.
• Assist with general administrative tasks as needed.

Skills

Administrative experience

Multi-tasking

Customer service

Time management

Adaptability

Eagerness to learn

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Ivy Health in Waldwick, NJ is seeking a Patient Coordinator to be the first contact for patients, delivering a welcoming and organized clinic experience. You will assist with patient registration, scheduling, and front office tasks to keep the clinical team coordinated.

This role emphasizes accurate records, appointment management, and outstanding customer service to patients and families, supporting smooth workflows across therapies and ABA services.