Patient Experience Coordinator

Ivy Rehab; Radnor Township (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid parental leave

Short- and long-term disability

Employee Assistance Program (EAP)

Discount program

Complimentary therapy services

401(k) with company match

Up to 20 PTO days, 6 holidays, 2 CEU/年

Job summary

Ivy Rehab is seeking a Patient Coordinator in Villanova, PA to serve as the first point of contact and support front office operations. You will assist with patient registration, scheduling, and maintaining accurate records while coordinating with clinicians to ensure a smooth patient journey.

The ideal candidate brings 2+ years of healthcare admin experience, strong MS Office skills, and a service-oriented mindset to deliver exceptional patient care and family support.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and multitasking in a fast-paced environment.
• Self-motivated with drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Eagerness to learn and grow; dedication to quality patient outcomes.

Responsibilities

• Serve as the first point of contact for patients and support front office operations.
• Handle patient registration, scheduling, and appointment management.
• Maintain accurate patient records and ensure seamless coordination with the clinical team.
• Deliver excellent customer service to patients and families.

Skills

Healthcare admin experience

MS Office proficiency

Time management

Customer service

Adaptability

Eagerness to learn

Patient care focus

Tools

Microsoft Office

Job description

Ivy Rehab is seeking a Patient Coordinator in Villanova, PA to serve as the first point of contact and support front office operations. You will assist with patient registration, scheduling, and maintaining accurate records while coordinating with clinicians to ensure a smooth patient journey.

The ideal candidate brings 2+ years of healthcare admin experience, strong MS Office skills, and a service-oriented mindset to deliver exceptional patient care and family support.