Patient Experience Coordinator — Healthcare Admin in PA

Ivy Health; Downingtown (Chester County); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

401(k) with company match

Paid time off

CEU days and CEU reimbursement

Job summary

Ivy Health in Downingtown, PA is seeking a Patient Coordinator to be the first point of contact for patients and to ensure a welcoming, organized clinic experience. You will support front office operations such as patient registration and scheduling, maintain accurate records, manage appointments, and collaborate with the clinical team to deliver exceptional customer service to patients and families.

This role emphasizes accuracy, efficiency, and a compassionate approach in a fast-paced

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Serve as the first point of contact for patients, delivering a welcoming and organized clinic experience.
• Support front office operations including patient registration and scheduling to ensure seamless coordination with the clinical team.
• Maintain accurate patient records and manage appointment workflows to support clinic efficiency.
• Provide excellent customer service to patients and families, contributing to a positive care experience.

Job description

Ivy Health in Downingtown, PA is seeking a Patient Coordinator to be the first point of contact for patients and to ensure a welcoming, organized clinic experience. You will support front office operations such as patient registration and scheduling, maintain accurate records, manage appointments, and collaborate with the clinical team to deliver exceptional customer service to patients and families.

This role emphasizes accuracy, efficiency, and a compassionate approach in a fast-paced