Patient Experience Lead – Healthcare Admin

Ivy Health; Upper Dublin Township (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

Ivy Health in Dresher, PA is seeking a Patient Coordinator to join our full-time team. You will work with clinicians and staff to ensure smooth patient flow, greeting patients, scheduling, and handling routine front-desk tasks to support high-quality care.

The role emphasizes customer service, insurance verification, authorizations, payments, and collaboration to maintain clinic performance. Ideal candidates have healthcare admin experience and proficiency in MS Office, with a proactive,

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong time management and multitasking in a fast-paced environment.
• Self-motivated with eagerness to learn and grow.
• Committed to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients and support front-desk operations.
• Schedule appointments and manage calendar.
• Answer incoming calls and respond to inquiries.
• Verify insurance coverage and obtain authorizations.
• Collect payments and process new patient intake.
• Support clinic performance and patient experience.

Skills

Healthcare admin experience

MS Office proficiency

Time management

Multi-tasking

Self-motivated

Adaptability

Willingness to learn

Tools

Microsoft Office Suite

Job description

Ivy Health in Dresher, PA is seeking a Patient Coordinator to join our full-time team. You will work with clinicians and staff to ensure smooth patient flow, greeting patients, scheduling, and handling routine front-desk tasks to support high-quality care.

The role emphasizes customer service, insurance verification, authorizations, payments, and collaboration to maintain clinic performance. Ideal candidates have healthcare admin experience and proficiency in MS Office, with a proactive,