Patient Experience Coordinator

Ivy Health; East Hempfield Township (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid parental leave

Disability

Employee Assistance Program (EAP)

Discount program

Complimentary therapy services

401(k) with company match

Paid time off

CEU days and CEU reimbursement

Job summary

Ivy Health is seeking a Patient Coordinator in Lancaster County, PA to be the first point of contact for patients and ensure a welcoming, organized clinic experience. You will support front office tasks like registration and scheduling, maintain patient records, and coordinate with the clinical team to deliver excellent care.

The role emphasizes strong customer service, accuracy, and the ability to handle a fast-paced environment while contributing to a positive patient journey.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience.
• The role supports front office operations such as patient registration, patient scheduling and other administrative tasks to ensure seamless coordination between patients and the clinical team.
• The coordinator maintains accurate patient records, manages appointments, and provides excellent customer service to patients and families.

Skills

Administrative experience

Time management

Multi-tasking

Self-motivation

Adaptability

Eagerness to learn

Patient-focused care

Tools

Excel

Word

Outlook

Job description

Ivy Health is seeking a Patient Coordinator in Lancaster County, PA to be the first point of contact for patients and ensure a welcoming, organized clinic experience. You will support front office tasks like registration and scheduling, maintain patient records, and coordinate with the clinical team to deliver excellent care.

The role emphasizes strong customer service, accuracy, and the ability to handle a fast-paced environment while contributing to a positive patient journey.