Patient Experience Coordinator (Health Unit)

Fairview Health Services; Burnsville (MN); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

Fairview Health Services is seeking a Health Unit Coordinator to serve as the unit's primary receptionist and concierge, greeting guests and managing patient flow. The role ensures a welcoming first impression through check-in/out, supports communication with patients, families, and the care team, and handles clerical tasks such as chart management and data coordination.

The position emphasizes customer service, confidentiality, and efficient collaboration with nursing and ancillary staff to

Formación

• 1 year of customer service or related experience.
• Ability to deliver excellent customer service in a fast-paced environment and communicate effectively.
• Understanding of medical terminology and office procedures.

Responsabilidades

• Greet patients, visitors, physicians and other hospital personnel professionally.
• Answer intercoms/call lights promptly and relay requests.
• Answer phones promptly and courteously; anticipate needs.
• Maintain confidentiality of protected health information.
• Coordinate data flow and manage patient charts and records.
• Support scheduling tests, patient events, and department procedures.

Conocimientos

Customer service

Communication skills

Prioritization

Multitasking

Medical terminology

Educación

High School or equivalent

Herramientas

Keyboarding

Computer/PC

Printer

Copier

Paging

Multi-line telephone

Descripción del empleo

Fairview Health Services is seeking a Health Unit Coordinator to serve as the unit's primary receptionist and concierge, greeting guests and managing patient flow. The role ensures a welcoming first impression through check-in/out, supports communication with patients, families, and the care team, and handles clerical tasks such as chart management and data coordination.

The position emphasizes customer service, confidentiality, and efficient collaboration with nursing and ancillary staff to