Patient Concierge & Front Desk Specialist

Fairview Health Services; Minneapolis (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

PTO /Vacation

Job summary

Fairview Health Services seeks a friendly clinic receptionist to manage front desk operations, patient check-in/out, and scheduling. The role supports phones, interpreters, and patient information in a fast-paced clinic environment.

The receptionist will verify demographics and insurance, collect co-pays, and coordinate future appointments, while maintaining a welcoming, patient-centered atmosphere and smooth clinic workflow.

Qualifications

• Knowledge of basic medical terminology and keyboarding skills.
• Knowledge of environment of care and infection control policies.
• Previous clerical experience in a medical or customer service setting
• Previous computer entry experience with ability to learn new applications and work processes.

Responsibilities

• Represents clinic and provides high level of customer service to patients, guests and staff.
• Responds, answers or directs patient questions and concerns to meet patient needs.
• Checks-in patients for clinic services according to scripts and clinic process.
• Completes registration process, prints labels and prepares new patient medical chart as requested.
• Verifies patient demographic and insurance information.
• Verifies and updates forms requiring patient signature.
• Collects co-pays, prepares patient receipt and A/R deposit entry. Maintains and sends daily log to Business Office.
• Arranges for patient accommodations such as interpreter or financial counseling support.
• Accurately coordinates and schedules future appointments and/or procedures using the practice management system.
• Greets callers in a professional manner utilizing customer service scripts and standards.

Skills

Medical terminology

Keyboarding

Clerical experience

Data entry

Job description

Fairview Health Services seeks a friendly clinic receptionist to manage front desk operations, patient check-in/out, and scheduling. The role supports phones, interpreters, and patient information in a fast-paced clinic environment.

The receptionist will verify demographics and insurance, collect co-pays, and coordinate future appointments, while maintaining a welcoming, patient-centered atmosphere and smooth clinic workflow.