Patient Services Concierge & Scheduling Specialist

Fairview Health Services; Minneapolis (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Fairview Health Services is seeking a friendly, professional receptionist to manage front desk operations in a clinical setting. You will check in/out patients, answer phones, and schedule appointments or procedures, while collecting co-pays and verifying insurance information.

The role emphasizes patient-centered service, accurate data entry, and coordination with the clinic team to maintain efficient scheduling and reduce patient waiting times.

Qualifications

• Knowledge of medical terminology.
• Familiar with infection control policies.
• Minimum 1 year clerical experience in medical or customer service.
• Proficient in entering data and learning new software.

Responsibilities

• Welcomes patients and manages front desk flow.
• Appointment management and telephone handling.
• Resolve front desk issues such as patient complaints and missing forms.
• Verify patient demographics and insurance.
• Collect co-pays and prepare receipts; log daily activity.
• Schedule future appointments/procedures in the practice management system.
• Use directories, paging, and voicemail systems.
• Communicate patient information to business office as needed.

Skills

Basic medical terminology

Environment of care & infectionControl

Clerical experience

Computer data entry

Tools

Practice management system

Electronic health records

Job description

Fairview Health Services is seeking a friendly, professional receptionist to manage front desk operations in a clinical setting. You will check in/out patients, answer phones, and schedule appointments or procedures, while collecting co-pays and verifying insurance information.

The role emphasizes patient-centered service, accurate data entry, and coordination with the clinic team to maintain efficient scheduling and reduce patient waiting times.