Health Unit Coordinator

Fairview Health Services; Burnsville (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Job summary

Fairview Health Services is seeking a Health Unit Coordinator to serve as the unit's primary receptionist and concierge, greeting guests and managing patient flow. The role ensures a welcoming first impression through check-in/out, supports communication with patients, families, and the care team, and handles clerical tasks such as chart management and data coordination.

The position emphasizes customer service, confidentiality, and efficient collaboration with nursing and ancillary staff to

Qualifications

• 1 year of customer service or related experience.
• Ability to deliver excellent customer service in a fast-paced environment and communicate effectively.
• Understanding of medical terminology and office procedures.

Responsibilities

• Greet patients, visitors, physicians and other hospital personnel professionally.
• Answer intercoms/call lights promptly and relay requests.
• Answer phones promptly and courteously; anticipate needs.
• Maintain confidentiality of protected health information.
• Coordinate data flow and manage patient charts and records.
• Support scheduling tests, patient events, and department procedures.

Skills

Customer service

Communication skills

Prioritization

Multitasking

Medical terminology

Education

High School or equivalent

Tools

Keyboarding

Computer/PC

Printer

Copier

Paging

Multi-line telephone

Job description

Job Overview

The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the "first impression" guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process. During the guest's stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including: managing patient charts, coordination of data flow and sharing of general hospital information/directions.

Responsibilities

• Ensures exceptional patient & guest experience is achieved
• Greets patients, visitors, physicians and other hospital personnel in a professional and positive manner using ADIET skills.
• Answers patient intercoms/call light promptly and relays requests in a timely manner.
• Answers phones promptly and courteously. Listens to and anticipates the customer’s needs.
• Protects confidentiality of protected health information while working in a highly visible environment.
• Orders patient meals per patient procedure daily.
• Coordinates activities of unit to support patient care staff.
• Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions.
• Orders and maintains adequate stock of office supplies.
• Performs telephone message taking and directs communication in a timely fashion.
• Effectively uses communication systems for both routine and emergency transactions.
• Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner.
• Interacts with other health care team members, patients and public in a prompt and courteous manner.
• Maintains order and cleanliness within the nursing station desk and supply areas.
• Works collaboratively with charge nurse to coordinate scheduling of tests, patient events, lab work and other department procedures.
• Works collaboratively with all nursing staff team members.
• Uses time efficiently and actively participates in productivity of department.
• Manages medical record and data flow within the unit to support safe patient care processes.
• Maintains medical records for all patients.
• Prepares medical records with applicable forms.
• Requests/obtains medical report information as necessary.
• Processes patient charts including admissions, transfers and discharges.
• Maintains confidentiality of all information by sharing information only with those who need to know.
• Uses computer systems to accurately and safely track patient information.
• Fulfills physician orders.
• Orders necessary equipment and services, within scope
• Checks orders for accuracy.
• Communicates order changes needed to health care provider

Required Qualifications

• 1 year
• Ability to deliver excellent customer service in a fast paced environment, effective communication skills, ability to prioritize and multi-task. Understands medical terminology.
• Additional skills in keyboarding, computer/PC, printer, copier, paging and multi-line telephone

Preferred Qualifications

• High School or equivalent
• 2 years customer service experience
• Previous HUC, administrative or hospitality industry experience

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status