Patient Experience Coordinator - Growth, Bonuses & Equity

Total Vision LLC; Chula Vista (CA); Sur place; USD 38 000 - 46 000; Plein temps

Résumé du poste

Total Vision LLC is seeking a dedicated front desk associate to greet patients, manage scheduling, verify insurance, and support daily front-office operations in a busy optometry practice.

Ideal candidates have strong communication, multitasking ability, and comfort with ophthalmic systems. This role requires in-person presence, attention to detail, and a team-focused approach in a fast-paced environment.

Qualifications

• Flexibility to address a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increasing patient retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced environment.
• Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
• Proficiency in utilization of automated equipment and systems standard to the optometry industry.

Responsabilités

• Warmly greet incoming patients and complete the check-in process.
• Administrative duties including answering telephones, scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility for all applicable patients; audit and edit claims as needed.
• Scan and enter routing slips and other documents into EHR.
• Confirm all appointments for the following day and reschedule no shows; use recall system.
• Pull and prepare charts for patients scheduled for the following day.
• Processing sales of contact lens via phone or doctor transitions.
• Keep the front desk organized at all times.
• Opening and closing procedures determined by practice.
• All other duties as assigned.

Connaissances

Flexible to patient needs

Patient rapport

Strong communication

Multi-tasking

Optometry systems

Formation

High school diploma or equivalent

Outils

Automated front desk systems

Description du poste

Total Vision LLC is seeking a dedicated front desk associate to greet patients, manage scheduling, verify insurance, and support daily front-office operations in a busy optometry practice.

Ideal candidates have strong communication, multitasking ability, and comfort with ophthalmic systems. This role requires in-person presence, attention to detail, and a team-focused approach in a fast-paced environment.