Patient Experience Associate - Ophthalmology Front Desk

NVISION Eye Centers; Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

NVISION Eye Centers is seeking a front desk professional to serve as the first contact for patients in a busy ophthalmology setting. You will greet patients, manage scheduling, collect and verify insurance information, and guide them through initial steps of the consultation process.

The role requires 2+ years in ophthalmology or healthcare, a high school diploma, and a commitment to delivering an exceptional patient experience.

Qualifications

• 2+ years Ophthalmology Experience or Healthcare Experience.
• High School Diploma or Equivalent.
• Desire to Provide an Exceptional Patient Experience.

Responsibilities

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Coordinates patient files and ensures that proper documentation is in each file.
• Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
• Obtains authorizations for any medical patients.
• Scans and enters insurance cards and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
• Prepares charts for next day's appointments.
• Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
• Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.

Skills

Ophthalmology Experience

Healthcare Experience

Education

High School Diploma

Job description

NVISION Eye Centers is seeking a front desk professional to serve as the first contact for patients in a busy ophthalmology setting. You will greet patients, manage scheduling, collect and verify insurance information, and guide them through initial steps of the consultation process.

The role requires 2+ years in ophthalmology or healthcare, a high school diploma, and a commitment to delivering an exceptional patient experience.