Patient Experience Coordinator - Growth & Benefits

ivyhealth; Lorton (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Full benefits package beginning within

Generous PTO and holidays

Bonus incentive opportunities

Job summary

Ivy Rehab for Kids in Lorton, VA is seeking a Patient Coordinator to support clinicians and front desk operations, delivering warm patient experiences and efficient scheduling.

In this full-time role, you will greet patients, manage appointments, verify insurance, obtain authorizations, handle payments, and help keep the clinic running smoothly while upholding our commitment to exceptional care.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent time management and ability to multi-task in a fast-paced clinic.
• Self-motivated with a drive to exceed patient expectations.
• Adaptable with a positive attitude and fluctuating workloads.
• Commitment to delivering exceptional patient outcomes and quality care.

Responsibilities

• Greet and check-in patients and schedule appointments.
• Answer incoming calls and assist patients with inquiries.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patients.
• Support clinic operations to maintain optimal performance.

Skills

Administrative experience

Time management

Multitasking

Customer service

Adaptability

Learning mindset

Patient-focused care

Tools

Excel

Word

Outlook

Job description

Ivy Rehab for Kids in Lorton, VA is seeking a Patient Coordinator to support clinicians and front desk operations, delivering warm patient experiences and efficient scheduling.

In this full-time role, you will greet patients, manage appointments, verify insurance, obtain authorizations, handle payments, and help keep the clinic running smoothly while upholding our commitment to exceptional care.