Patient Experience Lead - Front Desk & Scheduling

Athletico Physical Therapy; Chicago (IL); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA/FSAs

Parental leave

Life Insurance

Disability insurance

401(k) retirement plan

EAP

Gym discounts

Commuter benefits

15 days PTO

Job summary

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake, financial clearance, and a seamless front-office experience. You will work with clinic staff to maintain data integrity and support revenue cycle performance.

The role emphasizes collaboration with clinical teams, EMR systems usage, and adherence to HIPAA compliance, with comprehensive benefits and a focus on patient satisfaction.

Qualifications

• High School Diploma or GED.
• 1-2 years of customer service experience.
• 1-2 years of healthcare administration preferred.
• Knowledge of insurance verification and financial clearance workflows.

Responsibilities

• Greet patients and deliver an exceptional front-office experience.
• Complete patient intake and registration with demographic verification and insurance eligibility.
• Educate patients on financial responsibilities and payment options.
• Collect time-of-service payments and meet collection targets.
• Coordinate scheduling workflows to optimize provider availability.
• Collaborate with PES, Billing, and Clinical teams to resolve complex issues.

Skills

Customer service

MS Office

Healthcare insurance

Payments collection

EMR/EHR systems

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Job description

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake, financial clearance, and a seamless front-office experience. You will work with clinic staff to maintain data integrity and support revenue cycle performance.

The role emphasizes collaboration with clinical teams, EMR systems usage, and adherence to HIPAA compliance, with comprehensive benefits and a focus on patient satisfaction.