Patient Experience Coordinator - Front Office & Scheduling

Athletico; Jacksonville (NC); On-site; USD 21,000 - 32,000; Part time

Benefits offered by this job

Pre-Tax Transit & Parking

401(k) with company match

SoFi Financial Wellness Tools

Gym discounts

Insurance (home, auto, pet)

KinderCare Discount

Employee Assistance Program

Employee Discount Program

Bereavement Time Off

Job summary

Athletico is seeking a part-time Patient Experience Coordinator to deliver a seamless front-office experience in Jacksonville, NC. You will handle patient intake, financial clearance, and scheduling while supporting revenue cycle goals.

The role requires strong customer service, EMR proficiency, and knowledge of insurance verification processes, with opportunities for growth and collaboration across teams.

Qualifications

• Front-office customer service experience.
• Experience with patient intake and registration processes.
• Knowledge of healthcare insurance benefits and verification.

Responsibilities

• Greet patients and ensure a positive front-office experience.
• Complete patient intake, verify demographics and insurance eligibility.
• Educate patients on financial responsibilities and payment options.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling and optimize provider availability.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Coordinate with PES, Billing, and Clinical Ops teams to resolve issues.
• Utilize EMR systems and dashboards to track outcomes and improve processes.
• Communicate patient progress notes to referral sources.

Skills

Customer service

MS Office

English proficiency

Data entry

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Job description

Athletico is seeking a part-time Patient Experience Coordinator to deliver a seamless front-office experience in Jacksonville, NC. You will handle patient intake, financial clearance, and scheduling while supporting revenue cycle goals.

The role requires strong customer service, EMR proficiency, and knowledge of insurance verification processes, with opportunities for growth and collaboration across teams.