Patient Experience Coordinator — Front Office (NYC)

ivyhealth; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Employee Assistance Program

Discount program

Complementary therapies

401(k) match

PTO accrual

6 holidays

Online education platform

Paid parental leave

Job summary

Ivy Health is hiring a Patient Coordinator in New York, NY to be the first point of contact for patients and families, ensuring a welcoming, organized clinic experience.

The role supports front-office operations, patient registration, scheduling, and records management while delivering excellent customer service in a fast-paced clinical setting. This is a full-time, on-site position in New York.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast‑paced environment.
• Self‑motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self‑motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience.
• This role supports front office operations such as patient registration, patient scheduling and other administrative tasks to ensure seamless coordination between patients and the clinical team.
• The Patient Coordinator supports clinic workflows by maintaining accurate patient records, appointment management, and providing excellent customer service to patients and families.

Skills

Administrative experience

Microsoft Office

Time management

Multi-tasking

Self-motivated

Eagerness to learn

Patient-focused service

Tools

Microsoft Office (Excel)

Microsoft Office (Word)

Microsoft Outlook

Job description

Ivy Health is hiring a Patient Coordinator in New York, NY to be the first point of contact for patients and families, ensuring a welcoming, organized clinic experience.

The role supports front-office operations, patient registration, scheduling, and records management while delivering excellent customer service in a fast-paced clinical setting. This is a full-time, on-site position in New York.