Patient Experience Coordinator - Front Office (Mon-Fri, 8-5)

AbsoluteCARE Medical Center & Pharmacy; Columbus (OH); On-site; USD 25,000 - 28,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy in Columbus, OH seeks a Patient Services Coordinator to manage patient flow, greet patients promptly, and advocate for smooth office visits and communications. You will coordinate appointments, verify benefits, collect payments, and support multidisciplinary teams to engage and retain patients.

The role requires strong customer service, organization, and communication skills, with experience in a medical office and EMR systems preferred.

Qualifications

• High School diploma or equivalent required.
• 2 years’ experience in a similar role.
• Experience in a Patient Center Medical Home preferred.
• Experience with eCW preferred.
• Personal and professional passion to help improve healthcare delivery.
• Demonstrated respect for and experience with culturally diverse communities.
• Ability to build and maintain relationships with a diverse population.
• Ability to multi-task, highly organized, and great communication skills.
• Team and customer service oriented.

Responsibilities

• Provide excellent customer service when greeting and engaging patients and visitors.
• Data collection and management of demographics, patient history, insurance, and financial information.
• Check patients in and out for appointments promptly.
• Manage patient financial transactions and payment arrangements.
• Verify insurance benefits and referral requirements.
• Collect copays, coinsurance, and deductibles.
• Daily reporting and coordination with the clinical team to promote engagement.
• Answer calls and route them appropriately; schedule for the multi-disciplinary team.

Skills

Customer service

Communication skills

Multi-tasking

Team player

Relationship building

Education

High school diploma

Tools

eCW (eClinicalWorks)

Practice Management System/EMR

Microsoft Word

Phone System

Job description

AbsoluteCARE Medical Center & Pharmacy in Columbus, OH seeks a Patient Services Coordinator to manage patient flow, greet patients promptly, and advocate for smooth office visits and communications. You will coordinate appointments, verify benefits, collect payments, and support multidisciplinary teams to engage and retain patients.

The role requires strong customer service, organization, and communication skills, with experience in a medical office and EMR systems preferred.