Patient Experience & Scheduling Coordinator

AbsoluteCARE Medical Center & Pharmacy; Philadelphia (Philadelphia County); On-site; USD 25,000 - 28,000; Full time

Job summary

AbsoluteCare Medical Center & Pharmacy in Philadelphia is seeking a patient services coordinator to greet patients, manage check-in/out, and coordinate appointment scheduling for a multi-disciplinary team. This role focuses on smooth patient flow and exceptional service.

The position requires data collection, insurance verification, copay collection, and daily reporting. Proficiency with eCW EMR, Microsoft Word, and strong communication were essential for success.

Qualifications

• High School diploma or equivalent required.
• 2 years’ experience in a similar role.
• Experience with Practice Management System/EMR (eCW) preferred.
• Demonstrated ability to work with diverse populations and strong communication skills.

Responsibilities

• Greet patients and visitors, providing outstanding customer service.
• Check patients in and out for appointments accurately and timely.
• Manage patient financial transactions and collect copays/deductibles.
• Verify insurance benefits and referral requirements; coordinate scheduling with clinical team.
• Maintain accurate patient demographics and insurance data in the PM/EMR system.

Skills

Customer service

Multitasking

Communication skills

Organized

Team oriented

Education

High School diploma

Tools

Practice Management System

EMR (eCW)

Microsoft Word

Phone system

Job description

AbsoluteCare Medical Center & Pharmacy in Philadelphia is seeking a patient services coordinator to greet patients, manage check-in/out, and coordinate appointment scheduling for a multi-disciplinary team. This role focuses on smooth patient flow and exceptional service.

The position requires data collection, insurance verification, copay collection, and daily reporting. Proficiency with eCW EMR, Microsoft Word, and strong communication were essential for success.