Patient Experience & Scheduling Coordinator

AbsoluteCARE Medical Center & Pharmacy; Cleveland, Northern (OH, KY); Hybrid; USD 51,577,000 - 57,308,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy in Cleveland is seeking a patient services coordinator to manage front-desk operations and patient flow. You will greet patients, collect demographics and insurance information, and coordinate appointments with the multidisciplinary team to ensure a smooth visit.

You will verify benefits, process payments, and maintain accurate records in the practice management system while delivering compassionate service in a fast-paced office environment.

Qualifications

• High School diploma or equivalent is required.
• At least 2 years' experience in a similar role.
• Experience with eCW (eClinicalWorks) is preferred.
• Strong multi-tasking, organization, and communication skills.
• Ability to engage with diverse patients and maintain confidentiality.

Responsibilities

• Greet patients and provide excellent customer service.
• Collect and manage demographics, insurance, and financial information.
• Check patients in/out for appointments promptly.
• Process patient payments and plan payment arrangements.
• Verify insurance benefits and referral requirements.
• Handle copays, coinsurance, and deductibles.
• Coordinate with clinical team to promote engagement.
• Answer calls and route to appropriate staff.
• Schedule appointments for multiple disciplines.
• Maintain accurate patient data in the practice management system.
• Distribute mail, faxes, and deliveries.
• Ensure orderly waiting room and assist with records requests.
• Assist between departments and external agencies.
• Maintain security and privacy of patient information.

Skills

Customer service

Data entry

Communication

Multi-tasking

Teamwork

Education

High School diploma or equivalent

Tools

EMR/Practice Management System

Phone System

Microsoft Word

Job description

AbsoluteCARE Medical Center & Pharmacy in Cleveland is seeking a patient services coordinator to manage front-desk operations and patient flow. You will greet patients, collect demographics and insurance information, and coordinate appointments with the multidisciplinary team to ensure a smooth visit.

You will verify benefits, process payments, and maintain accurate records in the practice management system while delivering compassionate service in a fast-paced office environment.