Patient Experience Front Office Coordinator

AbsoluteCARE Medical Center & Pharmacy; Cleveland (OH); On-site; USD 25,000 - 28,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy is seeking an Office Scheduler/Coordinator to streamline patient flow, greet patients, and act as a patient advocate by assisting with communication and visits. Responsibilities include scheduling, data collection, insurance verification, and coordinating with the clinical team to promote patient engagement and retention.

The role requires attention to detail, strong communication, and the ability to handle multiple tasks in a fast-paced medical office

Qualifications

• High School diploma or equivalent required.
• 2 years' experience in a similar role.
• Experience in a Patient Centered Medical Home preferred.
• Experience with eCW preferred.
• Personal and professional passion to help improve healthcare delivery.
• Demonstrated respect for and experience with culturally diverse communities.
• Ability to build and maintain relationships with a diverse population.
• Ability to multi-task, highly organized, and great communication skills.
• Team and customer service oriented.

Responsibilities

• Greet patients and visitors with courtesy and professionalism.
• Collect and manage demographics, insurance, and financial information.
• Check in and out patients for appointments in a timely manner.
• Manage patient financial transactions and payment arrangements.
• Verify insurance benefits and referral requirements.
• Collect copays, coinsurance, and deductibles.
• Perform daily reporting.
• Coordinate with the clinical team to promote patient engagement and retention.
• Answer incoming calls and route appropriately.
• Schedule appointments for the multi-disciplinary team.
• Distribute correspondence.
• Maintain accuracy of patient information in the practice management system.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Education

High School diploma or equivalent

Tools

Practice Management System

eCW

EMR

Job description

AbsoluteCARE Medical Center & Pharmacy is seeking an Office Scheduler/Coordinator to streamline patient flow, greet patients, and act as a patient advocate by assisting with communication and visits. Responsibilities include scheduling, data collection, insurance verification, and coordinating with the clinical team to promote patient engagement and retention.

The role requires attention to detail, strong communication, and the ability to handle multiple tasks in a fast-paced medical office