Patient Experience Coordinator (On-Site, Full-Time)

Central Ohio Primary Care Physicians, Inc.; Westerville, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care Physicians, Inc. is seeking a Clerical front desk professional in Westerville, OH to help patients from arrival to departure. You will greet visitors, verify insurance, perform data entry, and support check-in/check-out processes.

Responsibilities include collecting copays, coordinating with clinical staff, answering calls and emails, and maintaining HIPAA-compliant confidentiality while delivering excellent customer service in a busy primary care office.

Qualifications

• High School diploma or GED required.
• Preferred: 1 year administrative healthcare experience.
• Strong communication and organizational skills.
• Knowledge of HIPAA guidelines and patient privacy.

Responsibilities

• Greet patients and complete check-in procedures; data entry and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer calls and emails; schedule appointments and reminders.
• Perform clerical tasks: filing, scanning, mail, reports, and general support.
• Maintain HIPAA confidentiality and privacy standards.

Skills

Communication

Organization

HIPAA knowledge

EHR systems

MS Office

Teamwork

Education

High School diploma or GED

Job description

Central Ohio Primary Care Physicians, Inc. is seeking a Clerical front desk professional in Westerville, OH to help patients from arrival to departure. You will greet visitors, verify insurance, perform data entry, and support check-in/check-out processes.

Responsibilities include collecting copays, coordinating with clinical staff, answering calls and emails, and maintaining HIPAA-compliant confidentiality while delivering excellent customer service in a busy primary care office.