Patient Experience Coordinator, Front Office

AbsoluteCARE Medical Center & Pharmacy; Philadelphia (Philadelphia County); On-site; USD 25,000 - 28,000; Full time

Job summary

AbsoluteCare Medical Center & Pharmacy is seeking a friendly Office Coordinator to streamline patient flow, greet visitors with courtesy, and advocate for clear communication within the office. You will coordinate patient schedules, assist with insurance and financial information, and support seamless interactions across departments.

The role requires strong customer service, attention to detail, and the ability to multi-task in a fast-paced healthcare environment.

Qualifications

• High School diploma or equivalent required.
• 2 years’ experience in a similar role.
• Experience in a Patient Centered Medical Home preferred.
• Experience with eCW preferred.
• Personal and professional passion to help improve healthcare delivery.
• Demonstrated respect for and experience with culturally diverse communities.
• Ability to build and maintain relationships with a diverse population.
• Ability to multi-task, highly organized, and great communication skills.
• Team and customer service oriented.

Responsibilities

• Provide excellent customer service when greeting and engaging patients and visitors.
• Collect and manage patient demographics, history, insurance, and financial information.
• Check patients in and out for appointments in a timely manner.
• Manage patient financial transactions and payment arrangements.
• Verify insurance benefits and referral requirements.
• Collect copays, coinsurance, and deductibles.
• Prepare daily reports.
• Coordinate with clinical team to promote engagement and retention.
• Answer incoming calls and route them appropriately.
• Schedule and coordinate appointments for the multi-disciplinary team.
• Distribute correspondence.
• Demonstrate knowledge of insurance coverage and approval processes.
• Proficient use of Practice Management System/EMR, phone system, and Microsoft Word.
• Assist patients with coordination between internal departments and external agencies.
• Ensure fair and timely patient service based on criteria.
• Schedule appointments per patient preference, guidelines, provider requirements, and insurance.
• Monitor waiting rooms for appropriate behavior and order; assist with medical records for authorizations and releases.
• Distribute incoming mail, faxes, and deliveries, including refrigerated and time-sensitive items.
• Ensure accuracy of patient information in the practice management system.
• Manage referral requirements and patient follow-up.
• Document and report on payments and encounters; manage office supplies.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School diploma or equivalent

Tools

EMR/Electronic Medical Records

Microsoft Word

Phone system

Job description

AbsoluteCare Medical Center & Pharmacy is seeking a friendly Office Coordinator to streamline patient flow, greet visitors with courtesy, and advocate for clear communication within the office. You will coordinate patient schedules, assist with insurance and financial information, and support seamless interactions across departments.

The role requires strong customer service, attention to detail, and the ability to multi-task in a fast-paced healthcare environment.