Patient Experience Coordinator - Front Desk & Scheduling

AbsoluteCare; Philadelphia (Philadelphia County); On-site; USD 25,000 - 28,000; Full time

Job summary

AbsoluteCare is hiring a patient coordinator to optimize office flow, greet patients warmly, and advocate for clear communication and smooth visits. You will coordinate patient schedules, assist with insurance details, and support the clinical team to improve patient engagement and timely visits.

The role requires attention to accuracy, data collection, and proficient use of EMR/PM systems, with a focus on courteous, equitable patient care.

Qualifications

• High School diploma or equivalent required.
• 2 years’ experience in a similar role.
• Experience with eCW preferred.
• Experience in a Patient Center Medical Home preferred.
• Personal and professional passion to help improve healthcare delivery.
• Demonstrated respect for and experience with culturally diverse communities.
• Ability to multi-task, highly organized, and great communication skills.
• Team and customer service oriented.

Responsibilities

• Greet patients and provide excellent customer service.
• Collect and manage demographics, patient history, insurance, and financial information.
• Check patients in and out for appointments.
• Manage patient financial transactions and payment arrangements.
• Verify insurance benefits and referral requirements.
• Collect copays, coinsurance, and deductibles.
• Coordinate with the clinical team to promote patient engagement and retention.
• Answer phone calls and route appropriately.
• Schedule and coordinate appointments for the multidisciplinary team.
• Distribute correspondence and manage office communications.
• Maintain accurate patient information in the practice management system.
• Support referrals and ensure timely encounter documentation.
• Keep office supplies stocked and organized.

Skills

Customer service

Communication

Multi-tasking

Team collaboration

Relationship building

Organizational skills

Education

High School diploma or equivalent

Tools

eCW

EMR/Practice Management System

Microsoft Word

Phone System

Job description

AbsoluteCare is hiring a patient coordinator to optimize office flow, greet patients warmly, and advocate for clear communication and smooth visits. You will coordinate patient schedules, assist with insurance details, and support the clinical team to improve patient engagement and timely visits.

The role requires attention to accuracy, data collection, and proficient use of EMR/PM systems, with a focus on courteous, equitable patient care.