Patient Experience Specialist - Front Desk

Central Ohio Primary Care; Hilliard (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care seeks a friendly front desk administrative assistant to guide patients from arrival to departure. You will register patients, verify insurance eligibility, collect copays, and coordinate with clinical staff to ensure a smooth visit for every patient.

This full-time role in Hilliard, OH offers a benefits-eligible schedule with weekday hours and a collaborative team environment focused on excellent patient experience.

Qualifications

• High School diploma or GED required.
• Preferred: 1 year of administrative experience in a healthcare setting.

Responsibilities

• Greet patients and complete check-in procedures, including data entry and insurance verification.
• Register patients and manage patient information with HIPAA-compliant practices.
• Collect copays and outstanding balances from patients.
• Answer phone calls and emails from patients and internal departments; assist with scheduling and reminders.
• Coordinate with clinical staff to ensure patient needs are met and maintain a positive experience.

Skills

Patient interaction

Phone & email communication

Data entry

HIPAA compliance

EHR systems

Microsoft Office

Time management

Education

High School diploma or GED

Tools

EHR systems

Microsoft Office

Job description

Central Ohio Primary Care seeks a friendly front desk administrative assistant to guide patients from arrival to departure. You will register patients, verify insurance eligibility, collect copays, and coordinate with clinical staff to ensure a smooth visit for every patient.

This full-time role in Hilliard, OH offers a benefits-eligible schedule with weekday hours and a collaborative team environment focused on excellent patient experience.