Patient Experience Coordinator - Front Desk & Scheduling

Athletico Physical Therapy; Oklahoma; On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

HSA/FSA

Fertility benefit

Life insurance

Disability insurance

Parental leave

PTO 15 days

Holidays

Job summary

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will work with Clinic Managers, PES, and clinical teams to support revenue cycle performance and data integrity.

Responsibilities include patient registration, education on payments, and collaboration across departments to resolve issues.

Qualifications

• High School Diploma or GED required
• Excellent customer service skills
• Proficient with MS Office, Outlook and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Experience with requesting and managing customer payments preferred
• 1-2 years of customer service experience required
• 1-2 years of healthcare administration preferred

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including demographic verification and insurance eligibility.
• Educate patients on financial responsibilities and digital tools to improve transparency.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Collaborate with PES, Billing and Clinical Operations to resolve complex issues.
• Use EMR systems and dashboards to track patient outcomes and support improvements.
• Coordinate communication of progress notes to referral sources in a timely manner.
• Organize patient milestone celebrations and community-building activities.

Skills

Customer service

MS Office

EMR/EHR

Insurance verification

Data entry

Communication

Billing knowledge

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will work with Clinic Managers, PES, and clinical teams to support revenue cycle performance and data integrity.

Responsibilities include patient registration, education on payments, and collaboration across departments to resolve issues.