Patient Experience Coordinator — Front Office

Sentapartners; Georgia; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, and

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Disability insurance (Short & LongTerm

Holidays & PTO

Employee Assistance Program (EAP)

Job summary

SENTA Partners is seeking a Front Office Coordinator to be the first point of contact for patients and staff. You will manage scheduling, patient data, and communications to support clinical operations.

responsibilities include check-ins, billing inquiries, and maintaining records in a secure practice management system. Join a collaborative team focused on delivering patient-centered care.

Qualifications

• Experience in front desk patient services.
• Ability to manage patient data securely.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and escalate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

Skills

Customer service

Appointment scheduling

Data entry

Billing inquiries

HIPAA compliance

Communication

Tools

Practice management system

Job description

SENTA Partners is seeking a Front Office Coordinator to be the first point of contact for patients and staff. You will manage scheduling, patient data, and communications to support clinical operations.

responsibilities include check-ins, billing inquiries, and maintaining records in a secure practice management system. Join a collaborative team focused on delivering patient-centered care.