Patient Experience Front Office Coordinator

SENTA ENT and Allergy Physicians; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability insurance

Paid time off

Employee Assistance Program (EAP)

401(k) match

Job summary

SENTA Partners, an ENT and Allergy private practice affiliate, is seeking a Front Office Coordinator in Louisville, KY. You will be the first contact for patients, managing appointments, patient data, and communications to support clinicians and ensure smooth operations.

The role emphasizes excellent customer service, accuracy in data handling, and adherence to HIPAA. Benefits include comprehensive health options and retirement contributions.

Qualifications

• Front desk experience and familiarity with clinic practices preferred.
• Ability to manage patient information with accuracy and confidentiality.
• Experience with EMR and practice management systems preferred.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

Skills

Greeting patients

Appointment scheduling

Phone handling

HIPAA compliance

EMR systems

MS Office

Education

High school diploma

Tools

MS Office

EMR software

Practice management system

Job description

SENTA Partners, an ENT and Allergy private practice affiliate, is seeking a Front Office Coordinator in Louisville, KY. You will be the first contact for patients, managing appointments, patient data, and communications to support clinicians and ensure smooth operations.

The role emphasizes excellent customer service, accuracy in data handling, and adherence to HIPAA. Benefits include comprehensive health options and retirement contributions.