Front Office Coordinator — Patient Experience (No Weekends)

Sentapartners; Savannah (GA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability insurance

Paid time off

EAP

Holidays

Job summary

SENTA Partners in Savannah, GA is seeking a Front Office Coordinator to be the first point of contact for patients, families, and staff. The role focuses on scheduling, data entry, and supporting the clinical team to ensure a smooth, patient-centered operation.

You will greet patients, manage appointments, verify insurance, process payments, and maintain accurate records in the practice management system, while upholding HIPAA and company policies.

Qualifications

• Experience coordinating front office in a medical practice.
• Ability to greet patients and handle inquiries professionally.
• Knowledge of patient data privacy and HIPAA rules.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

Skills

Front desk coordination

Customer service

Phone etiquette

HIPAA compliance

Tools

Practice management system

Job description

SENTA Partners in Savannah, GA is seeking a Front Office Coordinator to be the first point of contact for patients, families, and staff. The role focuses on scheduling, data entry, and supporting the clinical team to ensure a smooth, patient-centered operation.

You will greet patients, manage appointments, verify insurance, process payments, and maintain accurate records in the practice management system, while upholding HIPAA and company policies.