Patient Experience Front Desk Coordinator

SENTA ENT and Allergy Physicians; Savannah (GA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Health Benefits (Medical

Dental, and Vision

HSA

FSA

Short & Long Term Disability

Holidays & PTO

Employee Assistance Program (EAP)

401(K) Match

Job summary

SENTA Partners, in Savannah, GA, seeks a Front Office Coordinator to be the first point of contact for patients and staff. You will schedule appointments, manage patient data, and support the clinical team with courteous service and accurate administrative tasks.

Responsibilities include check-in, billing inquiries, EMR maintenance, and coordination across front desk and physicians. Healthcare environment and MS Office proficiency are preferred.

Qualifications

• High school diploma or GED required.
• Medical reception experience preferred.
• Knowledge of standard clinic practices, policies and procedures.
• Read, write and comprehend simple instructions, memos and short correspondence.
• Effective communication with customers, clients and peers.
• Ability to work independently and in a team, with strong organizational and multi-tasking skills.
• Knowledge of MS Office and EMR systems.

Responsibilities

• Greet and check-in patients in a friendly, professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer inbound calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance and demographics.
• Maintain patient records in the EMR system with accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts.
• Coordinate communication between front office, clinical staff, and physicians.
• Monitor cleanliness and organization of the front office area.
• Assist patients with completing forms and paperwork.
• Manage office supplies and ensure availability for front office operations.
• Handle patient concerns with empathy and escalate when needed.
• Support administrative needs including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information.

Skills

Customer service

Organizational skills

Teamwork

Communication skills

Education

High school diploma or GED

Tools

MS Office

Electronic Medical Records (EMR)

Job description

SENTA Partners, in Savannah, GA, seeks a Front Office Coordinator to be the first point of contact for patients and staff. You will schedule appointments, manage patient data, and support the clinical team with courteous service and accurate administrative tasks.

Responsibilities include check-in, billing inquiries, EMR maintenance, and coordination across front desk and physicians. Healthcare environment and MS Office proficiency are preferred.