Patient Access & Front Office Coordinator

SENTA Partners; Canton (GA); On-site; USD 14,000 - 28,000; Full time

Benefits offered by this job

Health Benefits (Medical, Dental, and 

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & PTO

Employee Assistance Program (EAP)

Clinic Hours: Mon-Fri, No Weekends

Job summary

SENTA Partners is seeking a Front Office Coordinator to be the first point of contact for patients and staff at our Canton practice. You will manage appointments, collect patient data, and facilitate communication between patients and clinicians in a fast-paced ENT/allergy private practice setting.

Join a collaborative team focused on excellent patient service, accurate record-keeping, and smooth front desk operations.

Qualifications

• High school diploma or GED required
• Medical reception experience preferred
• Knowledge of standard clinic practices, policies and procedures
• Read, write, and comprehend simple instructions, short correspondence, and memos
• Effectively present information to customers, clients and peers
• Ability to work effectively both independently and as part of a team
• Possess strong organizational skills and the ability to multi-task
• Knowledge of MS Office and Electronic Medical Records (EMR)

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

Job description

SENTA Partners is seeking a Front Office Coordinator to be the first point of contact for patients and staff at our Canton practice. You will manage appointments, collect patient data, and facilitate communication between patients and clinicians in a fast-paced ENT/allergy private practice setting.

Join a collaborative team focused on excellent patient service, accurate record-keeping, and smooth front desk operations.