Front Office Coordinator - Patient Experience & Admin

SENTA ENT and Allergy Physicians; Canton (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Comprehensive Health Benefits (Medical

Dental, and Vision)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & PTO

Employee Assistance Program (EAP)

401(K) Match

Clinic Hours: AAA ONLY

Mon-Fri schedule; half-day Fridays

No weekends

Job summary

SENTA Partners is seeking a Front Office Coordinator to be the first point of contact for patients, visitors, and staff. You will manage scheduling, patient information, and communications between patients and medical staff.

You will support a busy ENT/allergy practice, ensuring accurate records, friendly service, and adherence to HIPAA. This role offers comprehensive benefits and a stable, on-site work pattern.

Qualifications

• High school diploma or GED required.
• Medical reception experience preferred.
• Knowledge of standard clinic practices, policies and procedures.
• Read, write, and comprehend simple instructions, short correspondence, and memos.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

Skills

Customer service

Organizational skills

MS Office proficiency

EMR experience

HIPAA compliance

Teamwork

Education

High school diploma or GED

Tools

EMR software

MS Office

Job description

SENTA Partners is seeking a Front Office Coordinator to be the first point of contact for patients, visitors, and staff. You will manage scheduling, patient information, and communications between patients and medical staff.

You will support a busy ENT/allergy practice, ensuring accurate records, friendly service, and adherence to HIPAA. This role offers comprehensive benefits and a stable, on-site work pattern.