Patient Concierge & Front Desk Coordinator

LifeStance Health Inc.; South Bend (IN); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer match

Paid parental leave

Paid time off

Job summary

LifeStance Health Inc. in South Bend, IN, is hiring a Practice Coordinator to manage front office daily activities and deliver excellent in-person and telehealth patient service.

The role requires strong communication, multitasking, and HIPAA compliance. You will handle patient check-in/out, scheduling, payments, insurance verification, and telehealth support while collaborating with clinicians to ensure smooth operations.

Qualifications

• High School diploma or equivalent required; college degree preferred.
• Experience in healthcare operations or customer service a plus.
• Proficiency with Microsoft Office and EMRs; HIPAA knowledge.

Responsibilities

• Manage front desk daily activities and patient flow for the practice.
• Greet/check-in patients and handle scheduling, payments, and billing questions.
• Verify insurance eligibility and assist with telehealth access and portal issues.

Skills

Multitasking

Independence

Communication

Education

High School diploma

Associates/Bachelor’s degree preferred

Tools

Microsoft Office

EMR/EHR systems

Job description

LifeStance Health Inc. in South Bend, IN, is hiring a Practice Coordinator to manage front office daily activities and deliver excellent in-person and telehealth patient service.

The role requires strong communication, multitasking, and HIPAA compliance. You will handle patient check-in/out, scheduling, payments, insurance verification, and telehealth support while collaborating with clinicians to ensure smooth operations.