Patient Experience Coordinator — Front Desk & Insurance

Athletico; Carol Stream (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA & FSA

PTO 15 days

Retirement 401(k)

Job summary

Athletico is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while ensuring compliance and data integrity. The role collaborates with clinic teams and reports to the Clinic Manager.

Ideal candidates have 1–2 years in customer service or healthcare administration, with proficiency in MS Office and Excel, and a working knowledge of insurance verification and billing processes.

Qualifications

• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including eligibility and authorization requirements.
• Educate patients on financial responsibilities and payment options to improve engagement.
• Collect time-of-service payments and meet targets to support revenue cycle.
• Manage clinic scheduling workflows to optimize provider availability and access.
• Utilize EMR systems, dashboards, and reporting tools to track outcomes and accuracy.

Skills

Customer service

Data entry

Communication

Education

High School Diploma or GED

Tools

MS Office

Outlook

Excel

Job description

Athletico is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while ensuring compliance and data integrity. The role collaborates with clinic teams and reports to the Clinic Manager.

Ideal candidates have 1–2 years in customer service or healthcare administration, with proficiency in MS Office and Excel, and a working knowledge of insurance verification and billing processes.