Patient Experience & Scheduling Coordinator

Hartford HealthCare; Glastonbury (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Hartford HealthCare is seeking a front desk/appointment coordinator to provide outstanding patient service at our Glastonbury, CT location. You will warmly greet patients, register arrivals, and handle scheduling with accuracy, while communicating essential visit requirements.

The role emphasizes professional phone handling, documentation, and coordination across satellite offices. A high school diploma and Epic experience are preferred, with a team‑oriented, patient‑focused approach.

Qualifications

• High school diploma or equivalent preferred.
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.
• Strong working knowledge of insurance requirements.

Responsibilities

• Provide outstanding and professional customer service to ensure efficiency and promote positive patient experience.
• Warmly greet and register arriving patients.
• Answer incoming calls promptly and professionally, evaluate priority, and direct calls accordingly.
• Schedule new patient appointments accurately and inform patients of essential preparation requirements prior to visit.
• Review daily Televox report of appointment confirmations to ensure accurate schedule and communications.
• Collect co-payments and office charges as needed and explain billing policies.

Skills

Customer service

Phone etiquette

Scheduling

Communication skills

Team player

Education

High school diploma or equivalent

Tools

Epic

Job description

Hartford HealthCare is seeking a front desk/appointment coordinator to provide outstanding patient service at our Glastonbury, CT location. You will warmly greet patients, register arrivals, and handle scheduling with accuracy, while communicating essential visit requirements.

The role emphasizes professional phone handling, documentation, and coordination across satellite offices. A high school diploma and Epic experience are preferred, with a team‑oriented, patient‑focused approach.