Patient Experience Coordinator | Front Desk & Scheduling

Athletico; Ocean View (DE); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision

HSA, Healthcare FSA, Dependent Care F5

Progyny Fertility Benefit

Company Paid Basic Life / AD&D

Company Paid Short-Term & Long-Term DI

Retirement 401(k) with match

Paid Parental Leave

Paid Holidays

Job summary

Athletico in Delaware is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining data integrity and supporting revenue cycle performance.

This role reports to the Clinic Manager and collaborates with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).

Qualifications

• Customer service experience in a high-volume setting.
• Familiar with insurance verification and patient payments.
• Proficiency with MS Office and EMR systems.

Responsibilities

• Greet patients and provide a welcoming front-office experience.
• Complete patient intake, verify demographics and insurance eligibility.
• Educate patients on financial responsibilities and payment options.
• Collect time-of-service payments and meet collection targets.
• Schedule appointments and monitor clinic workflow for access.

Skills

Customer service

MS Office

Insurance verification

Payment collection

Healthcare administration

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Dashboards & reporting tools

Job description

Athletico in Delaware is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining data integrity and supporting revenue cycle performance.

This role reports to the Clinic Manager and collaborates with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).