Patient Experience Coordinator | Front Desk & Scheduling

ADP, Inc.; Methuen (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company funded HSA

401(k) with company match

Flexible time off

Job summary

Bookmark Medical is seeking a Patient Service Specialist in Methuen, MA. This role focuses on a smooth, patient-centered experience at the front desk, handling check-ins, calls, scheduling, and insurance tasks.

EHR proficiency and strong communication are essential for success in a fast-paced team setting. The position offers full-time hours (30+), with benefits including medical, dental, vision coverage, a funded HSA, 401(k) matching, and flexible time off.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• EHR proficiency in Athena or eCW preferred.
• Positive attitude and commitment to patient-centered service.

Responsibilities

• Greet patients and check them in professionally.
• Manage calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow ups, and co-pays.
• Assist with insurance verification and prior authorizations.
• Support clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Keep front desk organized and patient-ready.

Skills

Healthcare experience

Customer service

Interpersonal skills

Team environment

Patient-centered service

Tools

Athena

eCW

Job description

Bookmark Medical is seeking a Patient Service Specialist in Methuen, MA. This role focuses on a smooth, patient-centered experience at the front desk, handling check-ins, calls, scheduling, and insurance tasks.

EHR proficiency and strong communication are essential for success in a fast-paced team setting. The position offers full-time hours (30+), with benefits including medical, dental, vision coverage, a funded HSA, 401(k) matching, and flexible time off.