Patient Experience Coordinator – Front Desk & Scheduling

Complete Care Centers; Leesburg (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Complete Care Centers is seeking a Medical Receptionist to welcome patients, coordinate scheduling across services, and support front desk operations with empathy and efficiency. You will verify insurance details, explain appointments and payments, maintain the electronic medical record, and collaborate with providers to deliver a seamless patient experience.

This role offers a chance to grow in healthcare, requires dependability and organization, and thrives in a fast-paced environment focused

Qualifications

• Experience as a medical receptionist or front desk is preferred.
• Strong communication and organizational skills.
• Ability to learn and adapt in a fast-paced healthcare environment.

Responsibilities

• Welcome patients and create a positive first impression during every visit.
• Coordinate timely scheduling across multiple healthcare services to help patients access care quickly and stay on track with their recovery.
• Perform appointment reminders, compliance calls, and proactive outreach that supports patient engagement and continuity of care.
• Collect and verify insurance, demographic, and referral information accurately to support seamless patient care.
• Help patients understand appointments, payment expectations, and next steps with empathy and professionalism.
• Maintain complete and accurate documentation within the electronic medical record (EHR).
• Partner with providers, imaging teams, and administrative staff to deliver a seamless patient experience from start to finish.
• Support insurance authorization workflows and proactively follow up on outstanding approvals to reduce delays in care.
• Help identify and remove barriers that could impact a patient's ability to receive timely treatment.
• Maintain a welcoming, organized, and professional front office environment.
• Look for opportunities to improve workflows, embrace new technology, and enhance the patient experience.

Skills

Medical Receptionist

Front Desk Coordinator

Patient Services Representative

Medical Office Assistant

Healthcare Administration

Customer Service

Scheduling

Job description

Complete Care Centers is seeking a Medical Receptionist to welcome patients, coordinate scheduling across services, and support front desk operations with empathy and efficiency. You will verify insurance details, explain appointments and payments, maintain the electronic medical record, and collaborate with providers to deliver a seamless patient experience.

This role offers a chance to grow in healthcare, requires dependability and organization, and thrives in a fast-paced environment focused